Shipping policy

Last updated: November 2, 2026

Thank you for shopping with JaLu gallery. This policy explains how I ship your order, what it costs, and what to expect after you buy.

Order Processing

Each painting is carefully packed and crated for shipment with DHL. Please allow up to two weeks for preparation before dispatch.

You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

After dispatch, please allow approximately one week for DHL delivery, depending on the destination and DHL service. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Prices include shipping within Mexico, the United States, and Canada. For other destinations, please contact me before purchasing.

International customs and import charges

I do not collect import duties, import taxes, or carrier customs-clearance fees at checkout. These charges are not included in the painting price or included shipping and are payable by the buyer to the carrier or relevant authority when required.

Order Tracking

Once your order ships, I’ll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.

Shipping destinations

I currently ship to Canada, Mexico, and the United States.

International shipments are sent with DHL using Duties and Taxes Unpaid (DTU) service. The recipient pays any applicable import duties, import taxes, and carrier customs-clearance fees separately from the included shipping. Customs processing may affect delivery times.

Address accuracy

I need your email address, phone number, and complete shipping address to prepare the DHL shipping paperwork. Please provide accurate details when placing your order and contact me as soon as possible if anything needs correcting.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact me and I will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact me as soon as possible. I may be able to accommodate changes before your order ships, but once it's in transit I'm unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.

Questions?

Contact me at jalubucerias@gmail.com.